Talk:Production Buildings/@comment-39544887-20190521200955/@comment-25205196-20190521201753

'Help' messages like the one you describe are automatically generated in the chat panel. They mean your neighbor requested help to revive trees and/or fill an order. They disappear when the request has been filled.

You can't directly answer/message a player. You can answer in the neighborhood chat though.

Hay Day has made a nice introduction video to neighborhood quite a while ago. It may help you understand better how this works: https://hayday.fandom.com/wiki/File:Hay_Day_Introducing_Neighborhood_Trading