Board Thread:Help Desk - Hay Day Wiki/@comment-26807282-20150806003954/@comment-25205196-20150807125414

Sorry the issue did not get resolved. You can contact support in-game via Settings-> Help and Support. Then tap on the message icon in the upper right corner. You can send screenshots as well. BTW if he claims to be 9 years old it's a violation of Supercell's ToS and a cause for account termination. So is harassment or any inappropriate behavior.